• Starting from 3 March 2026, the login method through answering login question has been completely discontinued. Customers must log in using one-time password SMS or biometric authentication
• Classic 3-in-1 and Racing Touch customers are advised to link their betting accounts with personal digital devices using one-time password SMS authentication with "#HKJC" as the SMS sender name. Once set up, they will no longer need to answer login questions for subsequent logins and enjoy enhanced account security
• If you have changed your mobile number or have not yet provided it, and are unable to receive the verification code via SMS, which has led to a failure in logging in, you can use the HKJC Classic 3-in-1 app to update your mobile number
• eWin customers are advised that they can trust the web browser after completing one-time password SMS authentication with "#HKJC" as the SMS sender name and will not need to use one-time password SMS authentication to log in for subsequent logins within the following twenty-four hours
• For assistance, please visit the Off-course Betting Branches, or Racecourses during race days. Customers may also call the dedicated hotline 3161 5188, or Customer Care Hotline at 1817 or 1818 for details
• Protect yourself from phishing SMS. The Club will not send out SMS messages asking customers to upgrade, nor will it ask customers to log in or provide personal information through third-party emails, SMS, websites, apps, or phone calls. If you receive any suspicious messages or phone calls, please call our Customer Service Hotline at 1817 or 1818, or email us at customer.care@hkjc.com to verify the message or callers’ identity

Log in apps with one-time password SMS authentication Log in eWin with one-time password SMS authentication

Your 24/7 Virtual Support

• Chatbot supported with Artificial Intelligence (AI) to address online enquiries anywhere, 24/7
• Answers general enquiries instantly, such as results & dividends, HKJC apps download, betting branch and racecourse venue information, which saves time on calling hotlines or visiting betting branches
• After logging into the betting account, personalized account information is provided, such as betting records and funds transfer records
• Provides Jackpot Reminder and Racing/Football All Up Calculators
• Provides pinpointed responses to customer enquiries with multimedia, such as videos and maps
• Chats can be redirected to online customer service when the query cannot be answered
• Available on HKJC Customer eCentre, Racing Touch, eWin, and Classic 3-in-1

Instant online funds transfer service

• Simple and instant online registration
• Online funds transfer anytime, without queuing up at betting branches
• Fingerprint or face ID login, no password is required
• HKJC FPS service connected with many banks
• HKJC will not charge any fee on FPS service
  • Please note that HKJC does not impose any charge for insufficient funds in your bank account, your bank may impose a fee or charge in accordance with its terms and conditions
• Applicable to Classic 3-in-1, Racing Touch and eWin

eWallet for bet placement, deposit, withdrawal at racecourses and betting branches

• The betting tickets are stored in the HKJC eWallet for retrieval and avoid the loss of ticket
• Dividend will be credited to HKJC eWallet directly without the need of registration even if the dividend exceeds $5 million
• ePayment solution to enable the cashless experience
• HKJC eWallet can be linked to personal bank account for FPS instant funds transfer
• HKJC eWallet is available for all customers with online betting account via Classic 3-in-1 and Racing Touch

Customer portal for managing personal information of betting account and related services

• Online self-service website, without queuing up at betting branches or calling to the customer hotline
• Viewing and maintaining your personal profile and preferences
• Viewing your eligible betting services
• Raceday booking and viewing records
• Viewing special invitation and limited offers for you