Your 24/7 Virtual Support

• Chatbot supported with Artificial Intelligence (AI) to address online enquiries anywhere, 24/7
• Answers general enquiries instantly, such as results & dividends, HKJC apps download, betting branch and racecourse venue information, which saves time on calling hotlines or visiting betting branches
• After logging into the betting account, personalized account information is provided, such as betting records and funds transfer records
• Provides Jackpot Reminder and Racing/Football All Up Calculators
• Provides pinpointed responses to customer enquiries with multimedia, such as videos and maps
• Chats can be redirected to online customer service when the query cannot be answered
• Available on HKJC Customer eCentre, Racing Touch, GoalX, eWin, and Classic 3-in-1

Instant online funds transfer service

• Simple and instant online registration
• Online funds transfer anytime, without queuing up at betting branches
• Fingerprint or face ID login, no password is required
• HKJC FPS service connected with many banks
• HKJC will not charge any fee on FPS service
• Applicable to Classic 3-in-1, Racing Touch, GoalX and eWin

eWallet for bet placement, deposit, withdrawal at racecourses and betting branches

• The betting tickets are stored in the HKJC eWallet for retrieval and avoid the loss of ticket
• Dividend will be credited to HKJC eWallet directly without the need of registration even if the dividend exceeds $5 million
• ePayment solution to enable the cashless experience
• HKJC eWallet can be linked to personal bank account for FPS instant funds transfer
• HKJC eWallet is available for all customers with online betting account via Classic 3-in-1, Racing Touch and GoalX. For those without a betting account, they can apply for an eWallet account at racecourses or betting branches. The application process can be as fast as 6 minutes.

How to use eWallet to deposit funds How to use eWallet to withdraw funds How to use eWallet to place bets

Customer portal for managing personal information of betting account and related services

• Online self-service website, without queuing up at betting branches or calling to the customer hotline
• Viewing and maintaining your personal profile and preferences
• Viewing your eligible betting services
• Raceday booking and viewing records
• Viewing special invitation and limited offers for you